Tech

A MESSY SITUATION: Amazon Pulls Its Premium Diapers Less Than Two Months After Launch

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Jeff Bezos Diaper
Amazon CEO Jeff Bezos "holding" the pulled diaper brand   Business Insider

Amazon has already discontinued the line of premium diapers that it launched less than two months ago because of luke-warm customer feedback. 

The diapers were one of the first products sold through Amazon Elements, the company's new initiative to provide customers with premium, environmentally friendly baby and household goods. 

The diapers, which were only available to members of Amazon's $99 annual Prime subscription service, are no longer sold on the website. 

Here's the email customers recieved Wednesday morning, via Gigaom:

Thank you for subscribing to Amazon Elements Soft & Cozy Diapers. Based on early customer feedback, we are making some design improvements to the diaper. In the meantime, Amazon Elements Soft & Cozy Diapers are no longer available, and we've stopped your subscription. 

As a thank you for trying and subscribing to the diapers, we've applied a $25 promotional credit to your account that can be used on any item shipped and sold by Amazon.com. Your credit will be automatically applied to your account the next time you checkout. If you have any further questions, please contact Customer Service. 

We value your feedback on our products, and we'd like you to test the new diapers once available. Please expect an invitation soon. 

Thanks for being an Amazon customer.  

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Jillian was most recently an enterprise technology editor based in San Francisco.  She started at Insider as an intern on the technology desk in 2013 and rose to a senior reporter position, covering Alphabet, Facebook, and ecommerce. After three years at the site, she left to spend time freelance writing abroad, before taking reporting positions at CNBC and then at Forbes, where she covered Alphabet, Silicon Valley culture, and artificial intelligence. She returned to Insider in March 2020 and worked on the enterprise technology desk until August 2021.  Jillian graduated from Syracuse University's S.I. Newhouse School of Public Communications with a degree in magazine journalism and information management and technology.