- Disney employees have to follow a lot of rules.
- One of the requirements is that employees can never say "I don't know."
- Employee policies are in place to ensure guests have a magical visit from start to finish.
While most companies around the world are deeply invested in providing exceptional customer satisfaction, Disney takes it one step further.
In order to ensure its status as "The Happiest Place on Earth" cast members at Disney parks must follow some pretty bizarre rules.
One of those strange rules? According to INSIDER's Micaela Garber — an Orlando native who worked at Disney World for a summer — Disney employees are barred from saying "I don't know" to a guest.
Most of us probably say those three little words multiple times a day. However, upon closer reflection, the mandate actually makes a lot of sense.
Taking a trip to Disney World requires careful planning and preparation, as well as a considerable amount of money. Guests who are shelling out $129 for a one-day ticket to Disney World and Disneyland — and that's not including airfare, hotels, and meals — want to maximize their enjoyment. Every second spent looking for the nearest bathroom, or wondering whether or not a food item meets their dietary requirements, translates to money wasted.
But what happens when a Disney employee doesn't know the answer to something? One option cast members have is to ask another employee or call a park operator until they have an answer. Another, according to Garber, is to "memorize every nook and cranny of the park from the minute you start working."
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