Tech Reference

How to cancel a Dropbox paid subscription and downgrade to a Basic account

Written by Dave Johnson
Dropbox account latptop cancel subscription
You can cancel your paid personal or professional subscription to Dropbox through your account settings. Rawpixel.com/Shutterstock
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Like many internet services, Dropbox offers a multi-tiered subscription model. 

Many people use Dropbox for free, but you can also subscribe to one of the paid levels, such as Dropbox Plus or Dropbox Professional. After you cancel, you won't lose your Dropbox subscription immediately. You'll be able to take advantage of whichever Dropbox service you had through the end of the billing cycle, after which your account will revert to Dropbox Basic. 

Your storage will revert to 2 GB, and the extra files will no longer sync with your devices. Your deleted files will be maintained by Dropbox for 30 days and restored if you change your mind and reactivate your subscription.

If you have a Dropbox subscription and want to cancel, here's how to do it. 

Check out the products mentioned in this article:

Apple Macbook Pro (From $1,299.00 at Apple)

Lenovo IdeaPad 130 (From $469.99 at Walmart)

How to cancel your Dropbox paid subscription

1. Open Dropbox in a browser and log into your account. 

2. Click the avatar for your account in the upper right corner of the window. 

3. Select "Settings."

How cancel Dropbox 1
You can find your Dropbox subscription information in your account settings.  Dave Johnson/Business Insider

4. In the navigation menu at the top, click "Plan."

5. On the new page, choose "Cancel plan." 

How cancel Dropbox 2
Cancel your Dropbox subscription on the Plans page.  Dave Johnson/Business Insider

6. Confirm the cancellation by clicking, "I still want to downgrade." 

 

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dave june
Dave Johnson
Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. He then spent eight years as a content lead on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.