Strategy

A relationship expert says one word can defuse a fight with family at Thanksgiving dinner — but most people don't use it enough

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'Ouch' can stop a conflict from spiraling out of control. Daniel Boczarski/Getty Images
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At Thanksgiving dinner, you may be sitting with family or a partner who knows you really well — which can be a double-edged sword.

On the one hand, you can be yourself around them — your unfiltered, sometimes un-showered, lame-joke-telling self. On the other hand, they eventually learn better than anyone else exactly which buttons to push that set you off.

Hal Runkel puts it eloquently: "No one can touch you like the one you expose yourself most to, but no one can hurt you like the one you expose yourself the most to."

Runkel is a marriage and family therapist, and the author of multiple books on parenting and relationships, including "Choose Your Own Adulthood."

When he visited the Business Insider office in 2017, Runkel shared his best advice for de-escalating a conflict that's spiraled out of control because one person said something that cut deep.

Actually, that advice is just one word: 'ouch'

Thanksgiving dinner
John Moore/Getty Images

It's a word that doesn't get used nearly enough in marriage, Runkel said.

"When [you're] in conflict, inevitably [you] will say something that hurts the other person using the 'inside information' that you have on them or that they have on you," he said.

For example: Your partner knows you're struggling to lose weight and they blurt out, "Of course you didn't take five minutes to walk the dog — you were too busy stuffing your face!"

At that moment, Runkel said, "Everything in you wants to scream something right back at them: 'Oh yeah? Well, you're starting to look like your mother!'"

'Ouch' can stop a conflict from spiraling out of control

thanksgiving turkey
Joyce Marshall/Getty Images

Here's where the word "ouch" comes in handy. Runkel explained that the best response in this situation is simply, "Ouch. That one hurt. I don't know if you were meaning to hurt me; I don't know if that's what you were going for; but that's what you did."

Your partner may get defensive and say something back like, "You've said some pretty hurtful things to me!"

Now here's your line: "You're right. I have, and I hate that I have."

"That conversation, which was a very familiar path, that fight is now a totally different path because one of you chose to actually get vulnerable," Runkel said.

"It wasn't a step of pushing [your partner] away. It was a step of inviting [your partner] in by saying: You know what? I am open enough to you that you can actually hurt me. So now how about we talk to each other as if we actually love each other?"

That display of vulnerability is key, and a lot harder than it sounds.

Too many of us have this tendency to pretend that we're made of emotional steel — that when our partner insults us, or doesn't pay us enough attention, we're totally fine.

Ideally, when you implement Runkel's strategy, your partner will respond in kind, and you two can have a calm conversation about what's bothering you. Yet Runkel also mentioned that your partner's next sentence after you admit that you've been hurt will tell you a lot about your relationship.

All you can really do is start the dialogue: "That hurt. Tell me what you'd like me to do with that."

In the end, a strategic "ouch" could save your Thanksgiving dinner from becoming a meltdown of arguments.

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Shana was a correspondent for Insider, where she covered career development and workplace culture.In 2022, she published "Don't Call It Quits" to help professionals who feel stuck in their careers find greater happiness at work.Shana spearheads the HR Insider series, for which she's interviewed talent chiefs at Microsoft and Goldman Sachs, shared tips from an ex-Googler on knowing when to change jobs, and demystified the hiring process at Salesforce. She regularly publishes news analysis; past topics have included burnout among US workers, gender and racial dynamics within HR, and the hybrid workplace.She has moderated programs at Chief and the Harvard Business School Club of New York and has appeared on Cheddar and Bold TV.Before beginning her career in journalism, Shana studied English and psychology at Brandeis University and received her master's degree in English literature from Columbia University.
Rebecca Aydin is an editorial fellow at Business Insider covering tech and corporate strategy. She is a graduate of Stanford University, and her work has appeared in the San Francisco Chronicle and Chicago Tribune.